FREQUENTLY ASKED QUESTIONS (FAQ)

1. I am a retail florist. Can I buy OASIS® Floral Products direct?

We sell our products only to floral wholesalers and distributors throughout the country. Please call our Sales Department on 0191 417 5595 to find wholesalers near to you.


2. I am a floral wholesaler. How can I become an OASIS® Floral Products customer?

Please call our Sales Department on 0191 419 5595 and we will be happy to discuss the procedure with you.


3. Can I buy OASIS® Floral Products from your web site?

We do not offer the purchase of our products from our web site at this time.


4. What is the proper way to soak OASIS® floral foam and how long does it take?

Use the "float soak" method – place the floral foam on the surface of the water and, if possible, nutrient mixture, any side up. Let the floral foam absorb the water until it rests at the surface or sinks to the bottom of the soaking container. Do not forcibly submerge, as this will result in dry spots, which deny flower stems of hydration. The saturation time will vary between thirty seconds to two minutes, depending on the size of the floral foam, the shape or its density.


5. How do I handle and store OASIS® Floral Foam?

OASIS® Floral Foam is best stored in normal room temperature, away from direct sunlight. The superior properties in the floral foam that allow flowers to stay fresher longer may cause the product to discolour from prolonged exposure to direct sunlight, however, this would not affect the water-holding properties of the floral foam. Avoid heavy handling, pressing or indenting the floral foam, as the foam’s cell structure may be crushed, inhibiting the hydration of stems subsequently placed in the floral foam. Avoid extreme heat, as this will also cause high drainage after soaking.


6. Does OASIS® Floral Foam have a shelf life?

OASIS® Floral Foam, if kept in good conditions, will not deteriorate with age. Avoid extreme heat and humidity as this can, in some cases, reduce water retention properties.


7. What is OASIS® Floral Foam made from?

OASIS® Floral Foam is made from Phenolic Resin, which is commonly used in the manufacture of kitchen work surfaces. The resin formulation plus other ingredients are combined to ensure the OASIS® Floral Foam is achieving consistently perfect results every time - a property valued by florists and flower arrangers worldwide.


8. What is the proper way to soak OASIS® RAINBOW™ Foam and how long does it take?

Use the "float soak" method – place the RAINBOW™ Foam on the surface of the water and, if possible, nutrient mixture. Let the foam absorb the mixture until it rests at the surface or sinks to the bottom of the soaking container. Do not forcibly submerge, as this will result in dry spots, which deny flower stems of hydration. The saturation time will vary between two and five minutes.


9. Can I use OASIS® Floral Foam after it has dried out?

We strongly recommend that you use the floral foam right after you have soaked it. However, if you find you are unable to use the floral foam immediately after soaking, leave the floral foam in the soaking container for up to twenty-four hours, rather than letting it dry out.