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With the introduction of a single product - OASIS® Floral Foam - Smithers-Oasis literally revolutionized the floral industry in 1954.
OASIS® Floral Foam was introduced to the UK in the late 60's and still remains pivotal to our product line. Today, we also sell associated products that include ribbons, packaging material, wire products, pottery, plastics, message cards and much, much more. To date, our range now exceeds 2,000 individual product lines.
For nearly 25 years, Smithers-Oasis U.K. Ltd has been providing customers with excellent products and unparalleled service.
Customer is Key - Personal customer contact is just one of the many ways we keep our fingers on the pulse of the market. We also conduct formal market research to determine the needs of our wholesale, retail and end-user customers. This information is utilized in developing educational literature and sales-promotion programmes that assist our customers in enhancing and strengthening their businesses. Smithers-Oasis U.K. Ltd is a well-known and frequent presence at industry trade shows, exhibitions and conferences, where our participation ranges from key exhibitor, to product demonstration, to product talks.
Outstanding Service - Whether we serve a market through Area Managers, Representatives or telemarketing personnel, our sales team strives to provide a level of service that exceeds your expectations. Each representative is responsible for a specific geographic region. Thus essential communications between the customer and the company, such as placing orders, tracking their status and ensuring timely delivery, are given proper attention.
Advanced Foam Technology - OASIS® Floral Foams are distinguished by their uniform cell structure and by their specific strengths. These properties are key to the foam’s superior performance, whether it is used in flower arrangements, as growing medium or for bio-medical uses. The strength of both our wet and dry floral foams means a snug, secure holding capability for flower stems.
State-of-the-Art-Production - Because our floral foam formulations are proprietary, much of the equipment used to produce them has been customized by our in-house engineering staff to meet our specific processing needs. And, since product quality is one of our primary driving forces, the technicians in our quality assurance labs continually test both raw materials and finished products to make sure they meet our rigid quality specifications.
In the Smithers-Oasis organization, three basic tenets guide our day-to-day operations -
- Provide quality products that consistently meet or exceed specifications;
- Keep the customer at the centre of all we do;
- Respect and value the contributions of our key resource - our employees
Our customers tell us that adherence to these beliefs differentiates us from other suppliers and our commitment to these values has contributed greatly to the success of Smithers-Oasis U.K. Ltd.
In our constant effort to be a partner in all our affiliated industries and businesses, we strive to maintain open communications. Please feel free to contact us if you have any questions about the company, or want more information: UKinfo@smithersoasis.com.
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